1. Purpose of collecting personal information
NEWJI INC. (operator of the NEWDIH football brand and this NEWDIH APP service; "we") collects personal information to provide the service, verify identity, monitor usage, prevent abuse, improve the service, and respond to inquiries.
2. Information we collect
- Name / email / date of birth - Affiliated club / coach or player ID - Videos / training records / tactical drawings - Sign-in history / IP address (hashed) / User-Agent - Approximate location at sign-up (country and subdivision code). We store only the country/region code derived from your IP address by our hosting provider; the IP address itself is not stored. Used solely to understand where our members join from. - Inquiry contents
3. Encryption and protection
- Email is stored as HMAC-SHA256 (lookup hash) and AES-256-GCM (reversible encryption); never as plaintext. - Videos are stored on Cloudflare Stream and accessible only via signed URLs. Processed frames and thumbnail images generated for AI analysis are stored on Cloudflare R2. - All traffic is encrypted with TLS 1.2+.
4. Third-party transfers
We don't share personal data without consent, except with these service providers: - Clerk (authentication) - Cloudflare (video / image delivery / Stream & R2 storage) - Stripe (payments / future) - Anthropic (AI features) - Email provider (Resend, etc.) - External storage integrations (only when you connect them): Google Drive / OneDrive (Microsoft) / Box / Dropbox. When connected, we access video files in your own storage using an authentication token that we issue and store encrypted. - Google Calendar integration (only when you connect it). When you approve the connection with your own Google account, we access the following through the Google Calendar API: (1) the list of calendars you subscribe to (read only, solely so you can choose the target calendar), and (2) on the calendar you choose, or on a dedicated "NEWDIH" calendar we create, only the events that NEWDIH itself created (create, update and delete). We never read or modify events created by you or by other apps. The OAuth tokens we receive from Google are stored encrypted and used solely to mirror your club's schedule into your Google Calendar. We do not use information obtained from Google for advertising, do not sell or transfer it to third parties, and do not use it to train AI or machine-learning models. You can stop the integration at any time with "Disconnect" in the app; on disconnect we delete the events we created and the tokens we hold, and revoke our access on the Google side. NEWDIH's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. ・Google (analytics / Google Analytics). To understand how the service is used, we send information collected via cookies and similar technologies to Google. While you are signed in, we also send an identifier that we have irreversibly transformed (it contains no name, email address, or similar) so that your activity can be counted as the same user across devices.
Use of cookies
We use the following cookies on this service. ・Essential cookies: keeping you signed in (Clerk), CSRF protection, and language preference. These are required to provide the service and cannot be turned off. ・Analytics cookies: cookies set by Google Analytics (GA4) — `_ga` and cookies starting with `_ga_`. They are used only to understand which screens are used and how often, so we can improve the service. We do not use advertising cookies. How analytics cookies are handled depends on where you access the service from. ・Access from the EU, the UK, the EEA or Switzerland: no analytics cookies are used until you give prior consent (opt-in). A consent banner is shown on your first visit. ・Access from other regions: analytics cookies are used on the basis of the disclosure in this policy and a notice shown on your first visit. You can stop them at any time via “Opt out” on the banner or “Change cookie settings” on this page. If you choose to stop them, no further analytics cookies are issued and any analytics cookies already stored are deleted. You can also refuse or delete cookies in your browser settings.
5. Handling of children (under 13 and aged 13-17)
Use by 13-17 year-olds requires guardian consent. When invited as a player by a club, the invitation email is sent to the guardian's address, and the guardian accepts using their own Passport. Children under 13 cannot create their own account. For a child who attends NEWDIH SOCCER SCHOOL, a parent or guardian may register the child's name, its reading and date of birth as a family child within their own account. This information is used only to confirm school enrollment and to provide school benefits and consultations, and is never shared with partner shops. The only information a shop receives is the contact details and the message that the guardian personally entered and consented to send when requesting a consultation. A guardian can delete a registered child at any time.
6. Your rights
- You may request disclosure, correction, suspension, or deletion of your personal data we hold. - Contact us via email (section 8).
7. Retention period
- Active account data: while the account is active. - After account deletion: erased or anonymized within 30 days, except where retention is required by law (e.g., 7 years for invoices). - Audit logs: 365 days.
8. Business operator and contact
Operator: NEWJI INC. (operator of NEWDIH APP) Address: 1-1-17 Minamidai, Nakano-Ku, Tokyo 164-0014, Japan Representative: Ryuji Ikuta, Representative Director Personal Information Protection Manager: Ryuji Ikuta Contact: support@newdih.com
9. Compliance with NEWDIH Guidelines
Our services operate under the NEWDIH ONLINE FOOTBALL CLUB GUIDELINE series v1.0 (12 documents). In particular, we comply with: - 02 PLAYER GUIDELINE: Player utterances and thoughts are not used for evaluation or ranking. - 03 GUARDIAN GUIDELINE: Guardians are positioned as protectors of a safe thinking environment, not as evaluators. - Each GUIDELINE is distributed via our designated channels. Contact support@newdih.com for details.